Returns & Refunds policy
Delivery Information
All prints are custom-made to order. Please allow up to 5 working days for production prior to dispatch. Delivery times from the date of dispatch are as follows:
UK Mainland: Next working day
Scotland, Highlands & Islands: 2+ working days
Europe (EU): 3+ working days
Rest of the World: 4+ working days
Channel Islands: 4+ working days
Important: Please note that greeting cards and prints are shipped separately. Some larger or heavier orders may incur additional shipping costs. If this is the case, you will be contacted to confirm whether you would like to proceed with the additional charges or cancel your order. If you have any questions or uncertainties, please contact us before placing your order.
Import Duties on International Deliveries
All import duties and local charges in the recipient's country are the sole responsibility of the recipient. We will not provide refunds if the recipient fails or refuses to pay these charges on goods ordered or supplied.
Returns and Refunds Policy
Please Note: As all prints are made to order, we do not accept returns for prints that are unwanted, mis-purchased, or disliked.
Damaged Items: If your item arrives damaged, you must report it in writing within 24 hours of delivery. Please be aware that prints damaged during the unwrapping or de-rolling process are not covered by our returns policy. Prints must be returned in resale condition. Upon receipt of returned prints, we will inspect them for any damage, marks, scuffs, blemishes, scratches, or fingerprints. Prints with any marks within the printed areas will not be eligible for a full refund. In such cases, a gesture of goodwill payment may be refunded to cover the return postage, up to a maximum of 50% of the purchase price.
Prints genuinely damaged during transport will be reprinted and delivered at no additional cost to you.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
DINO GALDI
Dionei Galdino da Silva
28, Bryanston St.
INT - 4/4
W1H 7EF
London, UK
We cannot be held responsible for goods that are damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by email at: dinogaldi.design@gmail.com.